Refund & Return Policy

AIPL Hire provides access to a cloud-based, digital software platform. Because we deliver a service rather than a physical product, there is nothing to physically return. This policy sets out the limited circumstances in which subscription fees may be refunded.

Where a free trial is offered, you can evaluate the platform at no cost for the stated trial period. You will not be charged during the trial, and you can cancel at any time before it ends without any payment. We recommend using the trial to confirm the product meets your needs before subscribing.

• Subscriptions are billed in advance for the selected billing cycle (monthly or yearly).
• 7-day money-back guarantee: if you are not satisfied, you may request a full refund of your first payment within 7 days of the initial charge, provided the account has not been used abusively.
• After the first 7 days, payments for the current billing period are generally non-refundable. Renewal payments are non-refundable once the new period has begun.
• Add-on usage, one-time charges, and taxes/fees are non-refundable.

You can cancel your subscription at any time from Billing in your dashboard. Cancellation stops future renewals; you retain access until the end of the period you have already paid for. We do not automatically pro-rate or refund the remainder of a paid period unless required by law.

• The request is made within the eligible window described above.
• The charge is a genuine, verifiable payment on your account.
• The account has not violated our Terms & Conditions.
• Duplicate or erroneous charges are always refunded in full.

Email support@aipl.online from the email address associated with your account, including your workspace name and the invoice number. We aim to respond within 2 business days. Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or payment provider.

Please contact us before initiating a chargeback — most issues are resolved quickly. Chargebacks raised without contacting us may result in suspension of the account pending resolution.

We may update this Refund & Return Policy from time to time. The latest version is always available on this page.

Questions about refunds or billing? Email support@aipl.online. See also our Terms & Conditions and Contact page.